Privacy Policy

Relay AI Labs, Inc. ("Relay", "we", "us") provides software and communication services to independent insurance agencies. This policy describes the information we collect, how we use it, and the choices you have.

Information we collect

We collect information you or your insurance agency provide to us, including name, postal address, email address, phone number, and details about insurance policies and service requests. When you call, text, or use our services, we also collect call recordings, message content, and usage information needed to deliver the service.

How we use information

We use information to provide and improve our services: routing and documenting service requests, preparing work for insurance agency review, sending service-related communications, providing support, and meeting legal obligations. We do not sell personal information.

Text messaging and consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or obtained by, any third parties.

Text messaging opt-in data and consent are used only to deliver the messages you requested. You can opt out of text messages at any time by replying STOP. See our Terms of Service for full messaging terms.

Sharing of information

We share information only with the insurance agency you do business with, with service providers who process data on our behalf under contract (such as hosting and telecommunications providers), and when required by law. Service providers may not use your information for their own purposes.

Data retention and security

We retain information for as long as needed to provide the service and meet legal and insurance record-keeping requirements, and we protect it with industry-standard technical and organizational safeguards, including encryption in transit and at rest.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us. To stop receiving text messages, reply STOP to any message.

Contact us

Relay AI Labs, Inc. — email info@tryrelay.co or call +1 (347) 757-8973.